A hosting account includes Email Accounts (email address') for your use.  To be able to receive mail there are two steps in the process:

• 1. Set-up Email Account on the server. [server-side]
• 2. Set-up Email Account on the computer. [computer-side]

The 'mail server account' acts like a post-office receiving email, while the 'computer account' acts as a letterbox, connecting to the server and downloading the stored emails.

 

The two-step process described below must be repeated for each new account.

 

You are reminded that you RECEIVE email through your email account but SEND email using your ISP email account.  ISP is your internet access such as Optus and Bigpond.

 

Catch-all Account
This configuration accepts every email addressed to your domain (anyword@youraddress.com) and stores the mail in the nominated account.  We advise against catchalls by adding :fail: which replies with an error message to incorrectly addressed mail.  Follow the instructions for Default Account (below) to disable catch-all functionality.

 

Default Account

A Default Account is automatically created with each hosting account during set-up and cannot be deleted.  The account name and password are the same as your cPanel Username and Password.   You do not have to use this account provided the 'default address' is an operational email address (any) or :fail: which returns a 'not-known at this address' email.

 

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Set-up a new Email Account [Server-Side]

1. Click on the Add/Remove Accounts link in the Mail area.

2. Click on the [ Add Account ] link.

3. Enter the first part of the e-mail address in E-mail field.   It can be any word, lowercase letters, and a full-stop ( . ).  Do not use non-letter characters.  Examples: brian, mail, enquiry, webmaster, brian.garry, sales.

4. Enter a password for the account in Password field.  It is your choice and your secret.  It can be changed but is not displayed anywhere, so make a note of it before moving to the next step.

5. Enter the maximum size limit of this mailbox in the Quota field. The size limit is in megabytes. Not entering a number means that the mailbox size is only limited by the available disk space.  Average size is 10Mb for regular users, or larger for people who do not collect their mail on a daily basis. 

6. Click on the Create button.

7. Your new account has been added.

Now proceed to Step 2 - Add the account Computer-Side

 

Add Account to computer. [Computer-Side]

 

Overview

Emails are downloaded, stored and read using email software programs.  The two most popular software programs are Outlook Express and Outlook.  The instructions below apply to Outlook Express, but can also be used as a guideline for setting up accounts in other software such as Outlook, Eudora...

 

1. Open Software (Outlook Express)
2. Select Tools
3. In Tools option, select Accounts / Email Accounts
4. Add Mail / Add a new email account 

Select POP3 Email Account

NEXT
5. Display name - Enter a name that identifies this email account to you as the user (My Web Address or the email address). 

NEXT

6. Enter Email Address - add the full email address (email@domain.com)

NEXT
7. My Incoming mail server: POP3

Incoming mail server: Enter mail.yourdomain.com

Outgoing mail server: Your ISP Mail Server Address * (eg: mail.ispname.com)
NEXT
8. Account name: Enter the newly created email address replacing @ with + (email+domain.com)
Password: Enter the chosen password.

NEXT

You should receive a Congratulations message.

Click FINISH

 

Almost done...

 

* The email account is used to RECEIVE email and use your ISP email account to SEND email, so now we will configure the Outgoing Mailserver information. 

 

Locate the Mail Account (Tools/Accounts), select the account you have just created and open the Properties.  Go the the tab named 'Servers'. 

 

Place a check in the box named 'My server requires authentication' and then click on the 'Settings' button. 

 

Place a check in 'Log on using' and enter your ISP Account name and Password.  Tick the box 'Remember Password' and uncheck Password Authentication.

 

DONE

 

As a precaution, remove any emails in the Outbox folder (either delete or move to another folder) and close your Email Software.  This process clears any cached information, then reopen your software and click on the Send and Receive button.

 

You should now be able to Send and Receive email. 

 

Now when you SEND mail, you will be able to select the FROM account.

 

If you continue to receive an error message, call 03 9443 9333 and we will attempt to guide you through the process.  While Hosting Services are not supported by telephone, we will happily guide you through the process for the initial email account.  Please have on hand your ISP Email Account information.

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Server Side Email Configuration

 

Your hosting package comes with a full suite of email facilities that will make receiving email faster and more efficient, as well as protecting you from spam.

 

See Email Features for instructions to setting up Server-Side facilities.

 

GOOD LUCK and happy emails!