Here you will find answers to the most common questions about EMAIL, but if you do not find what you are looking for please contact us.

 

How do I set-up an Email Account?

 

There are two steps required to set up a new email account.  First you must login to your Hosting Control Panel and create a mailbox on the server.  Then you create an account on your computer (Outlook) that collects mail from the mailbox on the server.

1. How to manage an email account (server-side)
2. How to manage email account (computer-side)

Mail Manager [server] is where you manage everything to do with email.  After logging into cPanel, Mail Manager is where you set-up and manage your email accounts.  It provides access to WebMail where you can read and send mail online, Forward Mail, Autoresond, Filter and Block unwanted mail, as well as Spam Assassin.

• Guide to Mail Manager - Main Menu < this is a must read!

I can't SEND email?

 

Sorry to say, but this has nothing to do with your email account at Ripefruit Hosting Services.  Outgoing mail is sent by your ISP (Internet Service Provider - who connects you to the internet ~ Optus, Bigpond, Dodo etc) Email account.

 

In short, problems associated with 'sending' mail* are caused by your ISP connection or settings.  Check your settings or contact your ISP.

 

* ISP's block Port 25 disabling SEND functionality through external mail-servers.

 

I can't RECEIVE email? Is the MAIL SERVER working?

 

99.98% of the time.  The .2% accounts for downtime during updates and monitoring.  If you are concerned emails are not getting through, then check your email account online using WebMail.

 

Login to WebMail [www.your-web-address.com/webmail/] and enter the full email address and password to access your mailbox.  Each email account (mailbox) has its own login.

• Email Spam FAQ : Excellent tips, fixes and solutions.

• Email FAQ : For SR001 ripefruit.com.au server accounts only.

Common causes of Email Failure

• Mailbox Full* - Login to cPanel and go to Manage Email Accounts / Mail Account Maintenance.  Click on the Show Disk Space Used link to view the amount of space used in each mailbox.  The quota can be modified to suit each account.  A full mailbox prevents incoming mail until enough space is available to receive more.  More below...
• Domain Name Expired - Run a whois report to see if the domain name is still registered.
• Incorrect Email Address - Often we hear, "a freind / business contact said they sent me an email and we did not receive it?" Test your email address and then send an email to the friend and ask them to reply.  In almost every investigated case, they were sending to the wrong address.

 

* Mailbox Full - There is a setting in your Email Software (Outlook, Outlook Express) on your computer, named Leave a copy of messages on the server.

 

Go to Email Account Settings / Advanced Tab.

 

Either uncheck the box, or change the number of days the emails are remaining on the server.

 

** Test Email Address - Simply send yourself an email using a secondary source like Gmail (Google), Yahoo Mail or Hotmail.  If you don't have one of these accounts, then use our Email Test Service.